A property loss is stressful enough without fighting your insurance company. DRR Memphis makes the claim the easy part — we work directly with every major insurance carrier and bill them directly, so you can focus on your family instead of paperwork.
Owners Ken and Frankie and our certified team have handled hundreds of insurance claims across Greater Memphis. We document every loss thoroughly, communicate with your adjuster, and advocate for the full, fair scope of work your policy covers — so your home is truly restored, not just patched.
Xactimate is the estimating platform used by the vast majority of insurance carriers and adjusters in the United States. Because DRR Memphis prepares every estimate in Xactimate, our scope of work and your insurance company’s scope speak exactly the same language — the same line items, the same regional pricing, the same format.
That matters more than most homeowners realize. When your contractor’s estimate and your carrier’s estimate are built in the same system, there are fewer disputes, faster approvals, and far less chance you get stuck with an underpaid claim or an out-of-pocket surprise. It’s one of the reasons Memphis families and even insurance professionals trust us to restore their properties after a loss.
Before you do anything else, call DRR Memphis at 901-213-8121. We’ll dispatch a crew to stop the damage (water extraction, board-up, or tarping) and begin protecting your property right away.
Our team photographs the damage and records moisture readings and affected materials, building the evidence your claim needs from the very first visit.
We build a detailed, line-item estimate in Xactimate so it matches your adjuster’s system, making review and approval faster and smoother.
We speak directly with your insurance company, share our documentation, and work through the scope so nothing legitimate gets left out of your claim.
Once approved, our crew cleans, dries, and rebuilds — and we bill your insurance company directly. In most cases, all you pay is your deductible.
Your insurance company may suggest a “preferred” vendor, but the choice of who restores your property is yours, not theirs. You have every right to hire a local, trusted company like DRR Memphis.
We answer to you — not to an insurance company’s cost-cutting program — so our only goal is restoring your home completely and correctly. That independence is exactly why so many Memphis homeowners choose us.
No. You have the right to choose who restores your home. Insurers can recommend a vendor, but the decision is always yours — and you can choose DRR Memphis.
We bill your insurance company directly for the covered work. In most cases, the only thing you pay out of pocket is your policy deductible.
Xactimate is the estimating software most insurance carriers and adjusters use. Because we estimate in Xactimate too, our scope matches your carrier’s — meaning fewer disputes and faster approvals.
Make sure everyone is safe, then call us at 901-213-8121. We’ll stop the damage and start documenting for your claim. Avoid throwing anything away until it’s photographed.
That depends on your carrier and policy, and it’s a question for your agent. What we can promise is that we’ll document the loss accurately and help you get the full, fair value of a covered claim.
Locally owned by Ken & Frankie — 24/7 emergency response across Greater Memphis.
