Frequently Asked Questions

We answer the phone 24/7, every day of the year, and typically arrive on-site within about an hour for emergencies across the Memphis metro. Fast response is the single most important factor in limiting damage, so the moment you call, we’re moving.

Yes — we work with all major insurance carriers. We thoroughly document the damage with photos and moisture readings, provide detailed estimates, and can bill your insurance directly, making the claims process far less stressful for you.

Cost depends on how much water there is, how far it spread, and how long it sat. Minor cleanups are relatively affordable, while major flooding costs more. We give honest, up-front estimates before any work begins — and in most cases, the work is covered by your homeowner’s insurance.

Some molds can affect indoor air quality and health, especially for children, older adults, and anyone with respiratory issues. Yes — we safely contain, remove, and prevent mold, and we address the underlying moisture source so it doesn’t come back.

Water extraction and drying usually takes 3–5 days; full restoration and repairs depend on the extent of the damage. We’ll walk you through a clear timeline after our initial assessment so you always know what to expect.

Stay safe first — if there’s structural, electrical, or fire risk, keep clear. Then call us right away at 901-213-8121. The faster we start extraction and drying, the more we can save and the less mold has a chance to grow.

Yes. Beyond cleanup and drying, we handle reconstruction and remodeling — from drywall and flooring to full room rebuilds — so you have one trusted team from the first call to the final walkthrough.

Memphis and the surrounding 50 miles, including Collierville, Germantown, Bartlett, Cordova, and communities across West Tennessee, North Mississippi, and eastern Arkansas.